Introduction
At WooTweak, we strive to ensure the highest quality of service and customer satisfaction. However, we understand that there may be instances where a refund request is necessary. This policy outlines the conditions and process for requesting a refund.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Service Not Received:
- If payment has been made but the agreed-upon service has not been rendered, you may be eligible for a refund after a thorough inspection of the claim.
- Technical Glitch or Double Payment:
- In the event of a technical glitch or if a double payment for the same service is detected, you may qualify for a refund upon verification.
Inspection and Verification
All refund requests are subject to an inspection process. This involves:
- Reviewing the transaction and service agreement.
- Verifying non-completion or duplicate payment claims.
- Ensuring that the refund request complies with our policy guidelines.
Refund Process
If a refund request is approved:
- The amount will be credited back to the original payment method.
- Credited typically within 4-7 business days after approval.
- You will receive a confirmation email once the refund has been processed.
Non-Refundable Services
The following are not eligible for refunds:
- Services that have been fully completed and accepted.
- Custom projects that have reached significant development milestones.
- Any service disputes that do not align with the conditions stated above.
Amendments
WooTweak reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.
